All sales are final after delivery or pickup. Because we sell at outlet / direct-warehouse pricing, we do not accept returns or exchanges once an item has been delivered or picked up. Please review dimensions, finishes, and order details carefully before purchasing — we're glad to answer any questions first.
Order Cancellations (before delivery)
You may cancel an order before it is delivered or picked up, subject to the schedule below. Cancellation fees reflect the payment-processing and handling costs we incur once an order enters fulfillment:
- Within 24 hours of placing your order, before it has been processed by our warehouse — full refund, no fee.
- After 24 hours, before the order is processed — refund less a 3% payment-processing fee (the non-refundable card-processing cost).
- Once the order has been processed, staged, or is in transit / ready for delivery — 70% refund (a 30% handling and restocking charge applies), and any delivery fees already incurred are non-refundable.
- Special-order, clearance, and final-sale items — non-cancellable and non-refundable once the order is placed.
Damaged or Defective Items
Please inspect your item at the time of delivery or pickup. If an item arrives with manufacturer defects or transit damage, contact us within 48 hours of delivery at sales@dmvfurnitureoutlet.com or (571) 500-5840 with photos. We will arrange a repair, replacement, or store credit for verified defects or damage. Damage caused by a third-party shipper must also be reported within 48 hours so we can file the appropriate claim.
Refunds
Approved refunds are issued to the original payment method. Processing time depends on your financial institution.
Questions?
Contact us before placing or cancelling an order:
sales@dmvfurnitureoutlet.com · (571) 500-5840 · 2700 Potomac Mills Circle, Woodbridge, VA 22192